AlignMinds Technologies logo

Product Support, Maintenance &
Enhancements

When you release your product, you are embarking on a long journey. With our experience in cutting-edge and legacy techs alike, we will help you overcome each obstacle you encounter with ease.

Applications we can support and maintain

Web Apps

Mobile Apps

Desktop Apps

Cloud Apps & Saas

AR/VR Apps

Database Apps

Product
Support Services

  • L1

  • Log all requests submitted via email, phone, online ticketing system Prioritization of requests.

  • Solving basic user issues.

  • Providing issue status updates as per agreed SLA till resolution.

  • Pricing model: Price per ticket – As per mutually agreed L1 ticket cost to be paid at the end of the month for the number of tickets we resolve.

  • L2

  • Troubleshoot even the most critical incidents within a short duration of requests.

  • Administration of production environment and user accounts.

  • Optimizing software installations, services, and tools.

  • Investigation of logs for issue root cause analysis.

  • Pricing model: Price per ticket – As per mutually agreed L2 ticket cost and you pay at the end of the month for the number of tickets we resolve.

  • L3

  • Investigate, identify, and fix complex issues by making changes to the code and database.

  • Root cause issue identification and resolution.

  • Rolling out patches and hot-fixes.

  • Correction of customization issues.

  • Pricing model: Monthly subscription fee – you pay each month for continuous L3 support services at a mutually agreed hourly rate.

Product
Maintenance Services

  • Performance Management

  • Daily performance monitoring to detect and resolve negative trends.

  • Routine app performance and usability testing

  • Routine load, stability, scalability testing

  • Continuous performance and UX optimization

  • Security Management

  • 24/7 security monitoring, routine audits, incident management.

  • Scheduled app vulnerability and misconfiguration diagnostics.

  • Prepare vulnerability reports.

  • Security and penetration testing.

  • Stress testing (simulation of DoS/DDoS attacks).

  • Security improvements.

  • Compatibility Management

  • Periodic review and upgrade of software, plugins and library versions.

  • Detect and resolve version conflicts.

  • Third party API upgrades.

Product
Enhancements

  • Enhancements

  • Refine existing functional modules.

  • Develop new product features.

  • Propose new features based on user feedback.

  • Conduct feasibility studies and ROI calculation.

  • Add software integrations.

What we do - Services

Tell Us

About Your Project