IvyPlex is a complete restaurant POS system developed focusing on mobility and efficiency. This modern, cloud-based, Android POS system helps you with all the functions of running a restaurant business starting from ordering taking, order management, CRM and to billing and inventory management.

IvyPlex is a cloud-enabled Android POS system specially designed for restaurants and food courts.

IvyPlex uses the latest cloud technologies, making it one of the fastest, secure, reliable and affordable restaurant POS systems. Choosing Android as the platform for developing the product has helped us to meet our objective of offering mobility in the restaurant POS industry with a quality that is unmatchable considering the cost and features offered by the solution.

Why IvyPlex?

As a private technology firm that focuses on introducing innovative products in the market, the intention behind the development of IvyPlex or any other product could be profit. However, such product innovations are not driven by profit alone. As a firm that values a human-oriented approach and committed to making a positive impact in the industry, our products always have a touch of “Social Consciousness”.

The detailed study we conducted about the restaurant industry and the challenges faced by small to mid-sized restaurant owners compelled us to develop a comprehensive restaurant solution that focuses on mobility, efficiency, affordability and customer satisfaction.

In the US alone, there are over one million restaurants that are in operation today. While the food and drinks sales of the restaurant industry were somewhere around 42.8 billion in 1970, the figure crossed 745.61 billion U.S. dollars in 2015. The number of consumers who have visited a sit-down restaurant looks more promising and, the figures are close to 200 million in 2018 alone.

The restaurant industry has seen steady growth in recent years and, The Restaurant Performance Index (RPI) sits at 101.6 as of May 2019. Anything over 100 is considered a positive trend. Another study states, 91% of restaurateurs expect profits to increase in 2019.

A detailed study of these trends showed us that there is a growing market existing in the restaurant industry that we can explore. A further study revealed the number of challenges faced by restaurant owners and managers while running the business.

Scalability

Since the restaurant industry is on the path of growth and projected to grow further in the coming years, over 80% of restaurant businesses are adopting technology to accelerate their pace of growth. However, scalability is one of the biggest challenges faced in the restaurant industry.

To help restaurants with this challenge, we decided to leverage the advantages of the latest cloud technologies and develop a restaurant POS system that is scalable, reliable and affordable at the same time. Choosing a cloud server had other benefits like helping us to meet our objective of making the product mobile and secure than any other product currently in the market.

Cost

Some restaurants are still facing difficulties in adopting the latest equipment that will help them with running their business. One of the major reasons is the cost involved in buying new equipment and upgrading the existing equipment to current standards.

A report by Toasttab states, 47% of restaurateurs would repair or update their equipment if they had extra money on hand. Due to the increase in running the business, 16% of restaurant operators have had to halt hiring efforts to lower labour costs. And the higher cost has compelled 65% of restaurants to increase their menu price.

A restaurant solution that is reliable and affordable seemed the need of the hour in the restaurant industry.

Efficiency

A report by ToastTab states, 95% of restaurant owners believe technology improves their business efficiency.  To facility various services and improve their efficiency and service quality, over 80% of restaurants have already started incorporating technology into their operation. Technology helps them to facilitate a wide range of services and functions like online ordering, booking of reservation and inventory management, and report making and analytics.

Such trends and factors prevailing in the market were the major things we took into consideration while developing IvyPlex. Studying such trends and data helped us to brainstorm the features of IvyPlex and enabled us to turn the product into an effective and comprehensive restaurant POS system.

Customer satisfaction

When someone dines out at a restaurant, the person is seeking an experience that he can enjoy the most. A study by Eventbrite states, 78% of Millennials are interested in spending their money on an experience like dining out at a restaurant than buying an item from a store. More and more restaurants are realizing this factor and they have started investing heavily on improving customer experience.

One of the objectives of the IvyPlex is to help such businesses who want to improve customer satisfaction. The mobility, speed and convenience offered by IvyPlex restaurant POS system are unmatchable in the industry. Since this modern POS system is developed focusing on mobility, the quality of customer experience is something that can be guaranteed without a doubt.

Guest experience

There are many ways to improve customer satisfaction.  A study says that server handheld tablets help restaurants to improve the quality of guest experience. Facility for online reservation is another factor that determines the degree of customer experience.

As part of being a complete restaurant POS system, IvyPlex offers the option of a consumer app that helps the customers of a restaurant to reserve tables online, before arrival or on their arrival. The consumer app will feature the list of all services and products available at the restaurant and guests can order them directly from their smartphone.

Customer Relationship management

Studies show that more than 45% of diners eat outside multiple times a week. 20% of diners eat at a restaurant at least once a week. But, this doesn’t mean that people go to the same restaurant every time they decide to dine outside. They want to try out a new dish or enjoy a new experience every time they go outside, and it is for that experience they are spending their hard-earned money. However, there are means for a restaurant to attract repeated customers. Customer relationship management is one of them.

A study by Accenture finds that more than 83% of people are ready to share their personal information if it helped them to get personalized service. IvyPlex restaurant POS system lets restaurants collect personal details like name and contact number and use it to send special offers and discounts to their loyal customer directly from the product interface.

Adoptability

The restaurant industry has one of the highest turnovers. Training the new staffs every time someone leaves is a task that is heavy on resources. A study by Toasttab states that staffing is a major challenge faced by the majority of the restaurant while 35% of restaurants say training staff is a top challenge.

IvyPlex try to solve these challenges through its user-friendly interfaces and a workflow that can be followed by anyone who has read the basic instructions at least once.

Business friendliness

31% of restaurateurs update their menu every month. 24% of restaurants do it seasonally. The business-friendly approach adopted by IvyPlex restaurant POS system makes it easy for any types of restaurants to customize their menu on the go.

Reports generation and analytics

68% of restaurant businesses review sales reports regularly. 45% of them review labour reports regularly and, 32% regularly review menu reports.

The inbuilt features of IvyPlex POS system make it easy for restaurant owners and managers to generate automatic reports on sales, inventory and staff performance during any time of the day.

Other features

Shift details

IvyPlex restaurant POS records the shift details every time a shift commences and closes. The shift details include the amount of cash in the drawer, sales statistics, date and time of the shift and the person in charge of the shift. This innovative feature helps management with accounting and bookkeeping.

Staff perforce report

IvyPlex is an advanced restaurant POS system that can generate real-time reports on staff performance. This helps the restaurant management identify and reward their best performing staffs who are dedicated to their work.

Inventory report

IvyPlex is one of the few restaurant POS systems that come with inbuilt inventory management. This Android POS system keeps a track on inventory all day long. It helps the management to identify the fast-moving items in the menu and restock them before it’s run out of stock.

Sales report

The automatic sales report helps the restaurant management to know much crucial information like real-time data on sales, what times of day they are busy etc. If a business can identify during what time of the day they have a maximum crowd, they can deploy an extra workforce to take care of the extra demand.

Split bills

IvyPlex makes it easy for a restaurant to split bills and improve customer satisfaction. This modern restaurant POS system also has the feature to merge bills. Spilt bills can be paid using different modes of payment, cash for one bill and card for the other.

Different payment modes

Make payments via cash, credit/debit cards and mobile money. In the case of cash, POS staff can enter the amount collected and system prompts the change to be returned to the customer.

Kitchen Display System

IvyPlex is a dedicated restaurant POS system. It features a powerful Kitchen Display System (KDS) that can be used to display customer orders elegantly in the kitchen, bar, or at the location of your choice. This user-friendly KDS system also offers an option to print KOTs (Kitchen Order Tickets), complete orders just with a touch of the finger, and map orders to different stores based on category.

– Devidasan S D

Want to know more about this restaurant POS system? Check out IvyPlex product page.